To contact us telephone 01403 865800 or click here

Our terms

The small print

  1. We focus on improving performance on a personal level and tend not to discuss commercially sensitive content, so we may work with more than one client in a particular industry.
  2. One-to-one coaching sessions can be held at our offices or in your company. Where coaching takes place at your premises, we charge for travelling expenses. Reasonable travel time is included within standard working hours.
  3. To enable confidential work to be done on journeys, rail travel will be first class and air travel business class unless otherwise explicitly agreed with the client. Car mileage will be charged at 50p per mile.
  4. The use of any questionnaires or assessment tools will be charged at cost.
  5. We charge for all training in two parts, 50% at start and 50% at end. Coaching is 50% at start and 50% half way through.
  6. We understand things change so like to be flexible about booked dates. We are happy to reschedule at no charge provided you give us one week’s notice and we can re schedule the time with another client.
  7. We charge a cancellation fee if you cancel an agreed date and we are unable to re-schedule.*
  8. We ask to be paid within 14 days of the date on our invoice. Our fees, travel & expenses are subject to VAT.

* This fee varies according to the amount of notice. Up to 14 days notice inclusive: 100% of fees payable. Between 15 and 30 days notice inclusive: 75% of fees payable. Between 31 and 60 days notice inclusive: 50% of fees payable. After 61 days: 25% of fees payable.

Even smaller print

  1. We work in a professional manner with you giving constructive suggestions where appropriate based on the knowledge made available to us. You still remain responsible for your business. We do not take responsibility for your decisions nor are we liable for the consequences of any decision taken.
  2. We invest considerable effort in developing our materials which are the copyright of Zinnia Consulting. You must get prior written permission to copy, lend or sell any of our materials.
  3. You agree to indemnify Zinnia Consulting against all liability, claims, demands and expenses, including legal expenses, arising out of any litigation or claims in which Zinnia Consulting may become involved or which are in any way attributable to anything done or omitted by us in connection with the assignment. The exception is any loss or damage arises from our negligence or wilful default.
  4. We will notify you promptly in writing if any claim is made or brought against Zinnia Consulting where indemnity may be sought from you. We promise to consult you and keep you informed about the conduct of the defence to any claims and in relation to any settlement or compromise of it.
  5. This indemnity is in addition to any rights we may have at common law or otherwise and any other liability which you may have to us.
  6. We shall not incur any liability in respect of this assignment save for any direct loss suffered by you as a direct result of any negligence on our part. In no circumstances shall we be liable for any loss, profit, goodwill or for any special, indirect or consequential loss suffered by you. Our liability of under this assignment shall in no circumstances exceed the amount of fees actually received under this assignment.

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